Shipping policy

Shipping Policy for innacraigfineart.com

Last Updated: 14.02.2024

Welcome to Inna Craig fine art online shop. This Shipping Policy outlines the terms and conditions regarding the shipping of our products. By making a purchase on our website, you agree to the terms stated herein.

1. Order Processing

1.1. Processing Time: Orders are typically processed within 1-3 business days. This does not include weekends or holidays.

1.2. Order Confirmation: You will receive an email confirmation once your order has been successfully placed.

2. Shipping Rates

2.1. Shipping Costs: Shipping costs are calculated at checkout and are based on the weight, dimensions, and destination of the package.

2.2. Free Shipping: We may offer free shipping on orders exceeding a certain value. Please refer to our website for current promotions.

3. Shipping Methods

3.1. Carriers: We use reputable carriers to ensure the safe and timely delivery of your order.

3.2. Delivery Time: The estimated delivery time depends on the shipping method selected at checkout and the destination. Please refer to the carrier's tracking information for real-time updates.

4. International Shipping

4.1. Customs and Duties: International orders may be subject to customs duties, taxes, or fees imposed by the destination country. The customer is responsible for these charges.

4.2. Delivery Time: International shipping times may vary. Please allow for additional time for customs processing.

5. Order Tracking

5.1. Tracking Information: Once your order has been shipped, you will receive a shipping confirmation email with tracking information. You can use this information to track your order on our website or the carrier's website.

6. Shipping Restrictions

6.1. Restricted Locations: We may have restrictions on shipping to certain locations. If your address falls within such a restriction, we will notify you, and the order may be cancelled or subject to additional fees.

7. Lost or Stolen Packages

7.1. Lost Packages: In the rare event that a package is lost in transit, we will work with the carrier to resolve the issue. Please contact us if you believe your package is lost.

7.2. Stolen Packages: We are not responsible for stolen packages after they have been marked as delivered by the carrier.

8. Contact Information

If you have any questions or concerns about our shipping policy, please contact us through outr contact us form.